Q: How can you offer such a low cost product?
A: We offer our products at the lowest price possible by using a few simple policies. Over heads are kept to a minimum by constantly sourcing materials at the best price we can find and passing the savings onto the customer. The company directors are hands on and are directly involved with the manufacturing process.

Q: Which type of footwear is suitable for adaptatations?
A: The best type of footwear for adaptation would be a sturdily constructed shoe with a broad heel and a relatively thick sole. Many trainers are also suitable. We endeavor to adapt all types of footwear, however sometimes the construction of the shoe makes adaptation impossible. Ladies stiletto heels and wellington boots are unsuitable for adaptation.

Q: How quickly can you turn around your finished product?
A: The finished product can be turned around to a time schedule to suit the patients requirements. Hospitals are usually happy with a weekly turnaround. We can of course prioritize urgent jobs.

Q: Do you offer medical advice?
A: Quite simply No. For any medical advice please contact your doctor / consultant / orthotist

Q: Are you insured?
A: Yes we are fully insured for all aspects of our business.

Q: Do you have a quality management system in place?    
A: Yes we are fully compliant with ISO 9001/2000 certificate number GB2002171 and are registered with the international accreditation board, registration number 0044/1. We are also registered with the medical devices agency (MHRA)

Q: Who do you currently work for?    
A: We currently work for a number of NHS trusts as well as completing work for a number of private consultants.

Q: Do you do private work?   
A: Yes we are more than happy to complete jobs large or small.

Q: I have gone over my yearly amount of adaptations which my NHS trust will pay for. Can you help?
 A: Yes you can send your footwear to us / insoles to us for adaptation, although you will have to pay, we offer the most competitive prices.

Q: Can I set up an account with your company?
 A: Yes you can print an account application form directly from our web site.

Q: Can I track my order?
Yes you can call us at any time during working hours for an update on the progress of your order.

Q: Do you store plaster casts / insole drafts?
A: Plaster casts are stored for 6 months to accommodate repeat orders. Insole drafts are scanned onto our computer

Q: Can I pay using credit / debit card / cheque?
A: Yes we accept all major credit / debit cards. Cheques are also welcome.